All prices are subject to change without notice. The prices shown in this online catalog supersede all previous catalogs. We also reserve the right to correct misprints.
We have a department dedicated to finding the very best products. We also make decisions based on your feedback. If you would like to make a suggestion please use the contact form. We appreciate your input!
Applicable state sales tax will be added to all orders shipped in the States of California, Illinois, Michigan, Missouri, New Jersey, New York, and South Carolina.
When Cadillac provides employees with prizes, incentives or gifts, the value of the item is considered compensation by taxing authorities. Cadillac reports the value of the item on employees’ paystubs and annual W2 forms on a “grossed up” basis, meaning that Cadillac will pay the applicable taxes on the monetary value of the gift. Cadillac’s goal is that employees will incur no additional tax liabilities for the value of the item by grossing up the value of the item and paying the applicable taxes. Please consult with your tax advisor if you have any questions on your personal tax filings or calculation.
We make every effort to keep all items in stock. However, occasionally some items may be temporarily out of stock. If an item is not in stock we will hold your order until all the goods are in stock so we can ship your order complete. If you need your order at a certain date please contact us. Be sure to include your order number in the form.
If you provided an email address a confirmation will be emailed to you within 15 minutes of placing your order.
If you would like to cancel your order please call us at 1-800-995-7325. We will make every attempt to cancel your order depending on where it is in the ordering process. Please have your order number available when you call.
locate the 16 digit gift card number on the e-mail or gift card you received. To redeem your gift card please follow these simple steps.
The review order screen will show the amount of gift cards that are to be applied to this order.
All orders ship from St. Louis, MO.
Please contact Customer Service at 1-800-995-7325 for information regarding Returns and Exchanges. Customer Service will need to provide you with an RMA (Return Merchandise Authorization) number. *Exchanges and Returns can only be made within the Continental US and Canada*
All orders to Hawaii and Alaska can be shipped either 2 day air or 1 day air. Unfortunately we can not ship ground.
If you need to change the shipping address while placing your order, uncheck "Ship to this address" during Step 1 of the checkout process. You may then select a new shipping address from your address book. If you'd like to ship to an address that is not currently in your address book, select "Add/Edit Addresses" and add a new address. When you are finished, select 'Return to Checkout' to finish the checkout process.
If you need to change the shipping address after placing your order and the order has not yet shipped please call us at 1-800-995-7325. Please have your order number available when you call.
If you have opted to use your Group FedEx # and you would like to make a change to your ship method or update the delivery address, please contact FedEx directly at 1-88-Go-FedEx. Please have your tracking number ready when calling.
Order status and tracking information can be found by clicking on My Account then clicking on the order number. Please note we can only provide shipping status of items that we stock and ship. Custom item shipping lead times can be found on the individual product pages.
If an item is damaged upon receipt, please email us at [email protected]us.brandaddition.comor call Customer Service at 1-800-995-7325 . A representative will instruct you about returning the item.
All merchandise is guaranteed for workmanship and quality for 60 days from date of purchase. If, for any reason, you are not pleased with your order, please call Customer Service for immediate assistance. Send your return prepaid and insured via the carrier of your choice (UPS, FedEx or USPS). CODs cannot be accepted. Shipping charges are not refundable. If you have any questions please contact us by using the contact form. Be sure to select Warranty / Returns as the subject. Please include the order number and the item you would like to return.
Hours of operation
8:00am - 6:00pm CST
Monday - Friday
Can't find exactly what you need in the catalog? Why not consider placing a special event order? Special event orders ship directly from one of our factories to you! This order can be customized with your branch or special event information.
Visit http://www.buildyourbrand.com for new ideas on your next project.