Frequently Asked Questions

+When will I receive confirmation from my order?

If you provided an email address a confirmation will be emailed to you within 15 minutes of placing your order.

+How do I cancel my order?

If you would like to cancel your order please call us at 800-995-7325. We will make every attempt to cancel your order depending on where it is in the ordering process. Please have your order number available when you call.

+How do I exchange or return an item?

Please contact Customer Service for information regarding Returns and Exchanges. Customer Service will need to provide you with an RMA (Return Merchandise Authorization) number.

*Exchanges and Returns can only be made within the Continental US and Canada*

+What are the ship methods for Hawaii and Alaska?

All orders to Hawaii and Alaska can be shipped either 2 day air or 1 day air. Unfortunately we can not ship ground.

+Who determines what items are offered on the site?
We have a department dedicated to finding the very best products. We also make decisions based on your feedback. If you would like to make a suggestion please use the form on the contact us page. We appreciate your input!
+How do I change the shipping address for my order?

If you need to change the shipping address of your order and the order has not shipped please call us at 800-995-7325. Please have your order number available when you call.

+How do I find out the status of my order and tracking information?

Order status and tracking information can be found by clicking on My Account then clicking on the order number. Please note we can only provide shipping status of items that we stock and ship.

+Using a Gift Card on an Order

First locate the 16 digit gift card number on the e-mail or gift card you received. To redeem your gift card please follow these simple steps.

  1. During the checkout process you will be prompted for a payment. You will type your gift card number on this page.  You will need to choose a payment method along with providing your gift card number incase your gift card does not cover all of your charges.
  2. Under the section titled "Pay By Gift Card" please type in your 16 digit gift card number in the box provided.  If you have more than one gift card to redeem click the "Add Another Gift Card" link to the right to add another box.  You can redeem up to 7 gift cards on one order.
  3. Click Continue once you have added all of your gift card numbers.

The review order screen will show the amount of gift cards that are to be applied to this order.

+Why am I being charged freight?

Flat-rate shipping of $6.50 is available with purchase up to $100. *Offer applies to standard ground shipping only.

+Buying Gift Cards

We offer a personalized virtual gift card option for your convenience. The gift card will arrive via email to the recipient of your choice. Gift Cards are not redeemable for cash or special order merchandise. Gift Cards cannot be replaced if lost or stolen. Click here to order a gift card.

+Customer First

At Brand Addition, the customer always comes first. It is our goal to make your web experience easy and pleasant. If you have any questions or concerns please do not hesitate to contact us.

+Sales Tax

Applicable state sales tax will be added to all orders shipped in the States of Missouri, California, Illinois, South Carolina, New York, New Jersey, and Michigan.

+Inventory

We make every effort to keep all items in stock. However, occasionally some items may be temporarily out of stock. If an item is not in stock we will hold your order until all the goods are in stock so we can ship your order complete. If you need your order at a certain date please contact us. Be sure to include your order number in the form.

+Size Charts